Privacy Policy

Last updated: June 2026

1. Introduction

Welcome to Hewitt Plumbing & Heating. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy informs you how we handle your personal data, your privacy rights, and how the law protects you.

2. Data Controller

Hewitt Plumbing & Heating is the data controller and responsible for your personal data. If you have any questions about this privacy policy, please contact us at:

• Email: khpah20@gmail.com
• Phone: 07540 182 837
• Address: 473 The Ridgeway, St Albans, Hertfordshire, AL4 9TX

3. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name.
• Contact Data: Billing address, service address, email address, and telephone numbers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, online estimation tool, and services.

4. How We Use Your Data (Lawful Basis)

We will only use your personal data when the law allows us to. The lawful bases we rely on are:

• Performance of a Contract: To provide you with quotes, carry out plumbing/heating services, and process payments.
• Legitimate Interests: To run our business, keep our records updated, and study how customers use our services.
• Legal Obligation: To comply with tax, accounting, and relevant safety authorities regulatory requirements.

5. Data Retention & Sharing

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers (including Contact and Identity Data) for six years for tax purposes. We may share your data with trusted third parties, such as the relevant safety authorities (to notify building control of installations) and our accounting software providers, under strict confidentiality agreements.

6. Your Legal Rights

Under UK data protection laws, you have rights including:

• Request access: To your personal data (a "data subject access request").
• Request correction: Of the personal data that we hold about you.
• Request erasure: Of your personal data.
• Object to processing: Of your personal data.
• Request restriction: Of processing your personal data.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).